en
Browse web

Privacy policy

Effective Date: April 1, 2025

At PetsBaba (petsbaba.com.bd), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and mobile app. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

When you register an account, place an order, or interact with our services, we may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment information (credit/debit card details, mobile wallet details)

  • Pet details (for personalized product recommendations)

1.2 Usage Information

We collect data on how you interact with our website and mobile app, including:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time and date of visits

  • Referring URLs

  • Cookies and tracking technologies (see Section 6)

1.3 Location Data

We collect and process real-time location data from users and delivery personnel strictly for operational purposes.

Purpose of Location Data Collection:

  • Finding Nearby Shops: To recommend pet stores and services near your location.

  • Real-Time Delivery Updates: To provide accurate tracking and estimated arrival times.

  • Delivery Fulfillment: To help delivery personnel locate customers efficiently.

🔹 User Control: Users can enable or disable location access via their device settings. However, disabling location access may limit the app's functionality.

2. How We Use Your Information

We use the collected data for the following purposes:

2.1 Order Fulfillment

  • Processing and delivering orders

  • Managing payments

  • Sending order confirmations and updates

2.2 Customer Support

  • Responding to inquiries

  • Resolving issues related to orders or accounts

2.3 Marketing and Promotions

  • Sending promotional emails, offers, and discounts based on user preferences

  • Users can opt out of marketing communications anytime

2.4 Service Improvement

  • Analyzing usage data to enhance the user experience

  • Developing new features and improving service quality

2.5 Legal Compliance

  • Preventing fraud and complying with legal obligations

  • Resolving disputes and tax reporting

2.6 Background Location Access

If users grant permission, our app may collect location data even when the app is closed or not in use to enhance delivery tracking and accuracy.

Why We Use Background Location Access:

  • To track delivery personnel in real-time for efficient order dispatching.

  • To ensure accurate estimated arrival times for customers.

  • To improve route optimization for drivers, reducing delivery delays.

🔹 User Control: Users can revoke background location access anytime via device settings. The app will only request location permissions necessary for core functionality.

3. How We Share Your Information

We do not sell your personal information. However, we may share data under the following circumstances:

3.1 Service Providers

  • Third-party service providers (e.g., payment processors, delivery partners) help fulfill orders and payments.

  • These providers must protect your information and cannot use it for any other purpose.

3.2 Legal Requirements

  • We may disclose personal information if required by law or to protect our rights, property, or safety.

3.3 Business Transfers

  • If PetsBaba undergoes a merger, acquisition, or sale, your information may be transferred to the new entity.

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption technologies for payment transactions

  • Secure servers for data storage

  • Restricted access to sensitive data

🔹 However, no internet transmission is 100% secure. While we take every precaution, absolute security cannot be guaranteed.

5. Cookies & Tracking Technologies

5.1 Cookies

We use cookies to:

  • Enhance the user experience

  • Analyze traffic patterns

  • Personalize content

🔹 Users can adjust cookie settings in their browser. Disabling cookies may impact website functionality.

5.2 Tracking Technologies

We use web beacons and analytics tools (e.g., Google Analytics) to collect usage data and improve services.

6. Your Rights & Choices

6.1 Access & Correction

Users can access and update personal data via their account settings or by contacting customer support.

6.2 Opt-Out of Marketing

Users can unsubscribe from promotional emails via the opt-out link in our emails.

6.3 Data Deletion

Users may request account deletion by contacting customer support.
🔹 Certain data may be retained for legal and operational reasons.

7. Children's Privacy

PetsBaba does not knowingly collect data from individuals under 18.
If we discover such data, we will delete it immediately.

8. Changes to This Privacy Policy

We may update this policy periodically.

  • Changes take effect immediately upon posting.

  • Users should review this policy regularly.

9. Contact Us

For questions or concerns, contact us at:

📧 Email: [email protected]
📞 Phone: 01756449329
🌐 Website: petsbaba.com.bd