Terms and Conditions for petsbaba.com.bd
Effective Date: [1st April 2025]
Welcome to petsbaba.com.bd! By accessing or using our website and services (collectively referred to as the "Services"), you agree to comply with and be bound by these Terms and Conditions (the "Terms"). Please read these Terms carefully before using our Services.
1. General
1.1 petsbaba.com.bd is an online platform that delivers pet food, pet products, and accessories or services to customers in Bangladesh.
1.2 We reserve the right to update or change these Terms at any time without prior notice. Any changes will be posted on this page, and the updated Terms will take effect as soon as they are posted.
1.3 By continuing to use our Services after such modifications are posted, you agree to abide by the updated Terms.
2. Eligibility
2.1 You must be at least 18 years old to use our Services.
2.2 By placing an order with us, you represent and warrant that you are legally able to enter into contracts and have the legal capacity to accept these Terms.
3. Account Registration
3.1 To use our Services, you may be required to create an account by providing accurate personal details such as your name, address, phone number, and email address.
3.2 You are responsible for maintaining the confidentiality of your account information, including your username and password.
3.3 You agree to notify us immediately if you believe your account has been compromised.
4. Orders and Payment
4.1 By placing an order through our website or mobile app, you agree to purchase the products listed in your order in accordance with these Terms.
4.2 All prices listed on our website are in Bangladeshi Taka (BDT), unless otherwise stated.
4.3 Payments must be made via the available payment methods on the website, including but not limited to credit/debit cards, mobile wallets, and cash on delivery (conditions apply).
4.4 petsbaba.com.bd reserves the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, errors in pricing, or suspicion of fraudulent activity.
5. Shipping and Delivery
5.1 We strive to deliver orders as quickly as possible. However, delivery times may vary depending on your location and other factors beyond our control.
5.2 Delivery charges are calculated based on the delivery address and may be subject to change.
5.3petsbaba will not be held responsible for any delays or failures in delivery caused by incorrect address information or other issues outside our control.
5.4 Upon delivery, you are required to inspect the items to ensure they match your order. If there are any discrepancies or issues, please contact our customer service team within 24 hours of receiving your order.
6. Product Availability and Substitutions
6.1 We make every effort to ensure that the products listed on our website are in stock and available for purchase.
6.2 In the event that a product is out of stock, we will make reasonable efforts to notify you, and you will have the option to cancel the order or choose an alternative product.
6.3 We reserve the right to substitute products with similar items of equal or greater value, but we will notify you of such changes whenever possible.
7. Returns and Refunds
7.1 Due to the nature of our products (pet food and accessories/services), returns are not accepted unless the product is defective or damaged upon delivery.
7.2 If you receive a damaged or defective product, please contact our customer service team within 24 hours with proof of damage, and we will arrange for a replacement or refund.
7.3 Refunds will be processed to the original payment method within 7 days once the return has been confirmed.
8. User Conduct
8.1 You agree to use the Services for lawful purposes only and not to engage in any activity that could harm, disrupt, or interfere with the operation of the website or the Services.
8.2 You must not upload, post, or transmit any content that is illegal, offensive, or violates the rights of others.
9. Privacy Policy
9.1 We are committed to protecting your privacy. By using our Services, you agree to the collection, use, and sharing of your personal information in accordance with our Privacy Policy.
9.2 For more information, please refer to our Privacy Policy.
10. Limitation of Liability
10.1petsbaba shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or Services.
10.2 Our liability is limited to the total amount paid for the product(s) in the order that gave rise to the claim.
11. Indemnity
You agree to indemnify and hold harmless petsbaba.com.bd, its employees, officers, agents, and affiliates from any claims, damages, or expenses arising out of your use of our Services, violation of these Terms, or infringement of any rights of another party.
12. Governing Law and Dispute Resolution
12.1 These Terms are governed by and construed in accordance with the laws of Bangladesh.
12.2 Any disputes or claims arising from or related to these Terms will be resolved.
13. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
petspaba.com.bd Customer Support
Email: [email protected]
Phone: 01756449329
Website: www.petsbaba.com.bd